Privacy Policy

Account details: name, email address, phone number (optional), role (student, parent, teacher, school staff), your school and class/grade, and which parent accounts are linked to which student.

Learning records: courses and batches you are enrolled in, live-class attendance, lectures watched, practice problems (DPPs), test answers, scores and time taken, written answer sheets your school uploads for evaluation, and lessons marked as taught to your batch.

Exam integrity data (proctored tests only): when a test is proctored we record if you leave full screen, switch tabs or press blocked keys. With your permission we also use your camera to check that someone is in front of the screen. This check runs inside your browser; video is not recorded or streamed. If no one is seen for longer than a short grace period, one still photo is saved with the test record. If you don't allow the camera, you can still take the test; it is marked “Unsupervised”.

Payments: fees are paid through Razorpay. We receive the order and payment reference, amount and status. We never see or store your card, UPI or bank details.

Live classes: classes run on Zoom and may be recorded. Recordings are stored by us and shown only to students of that batch and their teachers.

Technical data: a sign-in cookie that keeps you logged in, and standard server logs (IP address, browser type, time of request) kept by our hosting and security providers. We do not use advertising or analytics trackers.

• To run your classes, tests, practice and progress dashboards.
• To show progress reports to you, your linked parents and your teachers, and to your school if you study through one.
• To keep tests fair (the exam integrity data above) and to investigate a flagged test.
• To take payments, issue receipts and handle refunds.
• To answer your questions and send notices about your account, classes and tests.
• To improve our teaching content, using records in aggregate.

• You, and for students, linked parents/guardians.
• Your teachers, for the batches and subjects they teach you, including the exam integrity data and photos for your tests.
• Your school's principal and staff, if you are enrolled through a school, for students of that school.
• AcademicX's academic and support team, who need access to run the platform.

We do not sell your personal data and we do not share it with advertisers.

We use these providers to run the platform. They process data only on our instructions:

• Neon: our database (servers in Singapore).
• Cloudflare: website security, content delivery and file storage.
• Hostinger: web hosting.
• Razorpay: payments.
• Zoom: live classes and recordings.
• OpenAI: AI features. When your school uses AI evaluation, your written answer sheets are sent for marking (teachers review the marks before results are published). Short feedback after a test is generated from your score summary, without your name.
• Microsoft: displays lesson slide decks in the browser. Slides contain teaching material, not your personal data.

Some of these providers process data outside India, for example in Singapore or the United States.

Accounts for students under 18 are created by, or with the consent of, a parent or guardian, or by the student's school under its arrangement with parents. We use children's data only to provide education, do not track them for advertising and do not profile them for marketing.

A parent or guardian can review their child's records through a parent account, or contact us to correct or delete them.

We keep your account and learning records while your account is active, and afterwards only as long as needed for academic records, to resolve disputes, or as the law requires (for example, payment records for tax purposes). Exam integrity photos are kept with the test record they belong to. When data is no longer needed we delete or anonymise it.

• All traffic to academicx.in is encrypted (HTTPS).
• Passwords are stored only as secure hashes, and you are signed out everywhere when you change your password.
• Each person sees only what their role allows, and private files (photos, recordings, answer sheets) open only through short-lived links after an access check.

You (or a parent/guardian for a child) can ask us to:

• tell you what personal data we hold and how it is used;
• correct or update inaccurate data;
• delete your data, unless we must keep it by law;
• withdraw consent you have given (some features, such as proctored tests, may then be unavailable);
• nominate someone to act for you if you are unable to.

Write to [email protected]. We will reply within the time the law requires.

For any privacy question or complaint, contact our Grievance Officer at [email protected] or +91 9880049527 (AcademicX Campus, Bengaluru, Karnataka, India). If you are not satisfied with our response, you may complain to the Data Protection Board of India.

We may update this policy. We will change the date at the top, and tell you in the app about any significant change.